If there’s a game that you can’t wait to get your hands on, you may be able to pre-order it through the Microsoft Store or the Xbox Store just as you would make any other purchase. That way you’ll be able to download the game right to your device or console and start playing the moment it becomes available.
Watch the video Manage digital game pre-orders for Xbox One. Note This video is available in English only.
You can purchase games available for pre-order using credit on your Microsoft account, a credit card, or both. You’ll be charged at different times depending on how you pay:
Once a pre-order is placed, you’ll receive an email notification that includes the details of your order and the date when your credit card will be billed.
You can keep track of pre-ordered games—and anything else you’ve purchased through the Microsoft Store or Xbox Store—by signing in to your Microsoft account. From there, select the Payment & billing tab, and then select Order history.
The Order history page allows you to easily view and manage your pre-orders in one place.
No matter when you’re charged for your pre-order, you’ll still be eligible for any pre-order incentives that may be included with the game. Check the game description in the Microsoft Store or Xbox Store to see if there are any pre-order incentives.
Some games offer incentives that are immediately available, while you may have to wait for other incentives until the game is released. If you don’t see an incentive right after you place your order, you can expect to receive it the same day that your pre-order is available.
This section provides troubleshooting steps to help with problems you might experience with the background installation of your game.
You need an update to pre-order a game
If you get a message telling you that the title is powered by the latest Windows update, it means you’re running an earlier build of Windows 10.
To check which version of Windows 10 you need to be running, scroll down to the System Requirements section on the game detail page and look for the version next to OS. For example, this may show as “Windows 10 version 14393.102 or higher required.”
To see which version you’re currently running, go to Settings, then About, and then look for the OS Build.
To update to the latest version, go to Settings, then Windows Update, and then Check for updates.
Launching the game returns you to the Home screen
This problem occurs if the game has not been updated, which might be for one of the following reasons:
To resolve this problem, connect your console to Xbox Live to trigger the installation process. If you're connected to Xbox Live but the automatic download didn't occur, you can uninstall the placeholder file that represents your game, and then reinstall it.
To uninstall and reinstall:
Once the uninstall process has completed, you can search for the game in the Store and reinstall it. See the steps in the following section for reinstalling.
Your game doesn't appear in My games & apps
If you don't see your game listed in My games & apps, and you've completed the pre-order process, you'll have to search for the game in the Store. If the original purchase completed successfully, you'll be able to download the game, and you won't have to pay again.
To search for the game in the Store:
If you don't see the Install option, or if you see a price listed for the purchase, don't purchase the game, as this might result in you being charged again.
To verify whether the original purchase was successful:
If your original purchase was successful, the transaction will be listed as "Completed." If you see a completed transaction for the game but don't see the option to install it on your console, contact Xbox Support.
For a full list of games available to pre-order today, visit the Xbox One Upcoming Games page. To view details of any pre-order bonus offers available, scroll down to the game details or bundle details section at the bottom of the game info page.
You can also find a list of Xbox Play Anywhere games available for pre-order by visiting the Xbox Play Anywhere page.
When can I play my game?
You can play the game as soon as it's released in your region, usually shortly after 12:00 AM local time on the release date.
Note If you live in a country that has multiple time zones, there may be a delay in some zones.
Can I pre-order any game?
No. Only select games are available for pre-order.
When will I be charged for a pre-ordered game?
When you will be charged depends on your method of payment. See Purchase pre-orders for Xbox One and Windows 10, above.
Can I cancel a pre-order?
Yes, before we release the game, you can cancel your pre-order by contacting Xbox Support.
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