Send only your non-working product. Any other items that you send may not be returned to you.
If you need information about how to remove an Xbox 360 hard drive or a disc that’s stuck in the disc tray, see:
Send via Australia Post: Print the e-label and affix it to your shipping box. Drop off the box at any Australia Post.
Send via a courier service: Select your preferred pickup date and time. Print the e-label and affix it to a shipping box. A courier will be dispatched to collect the unit at your location. The pickup service is available Monday through Friday, 9 AM to 6 PM.
If you submitted your service order request though the Xbox Online Service Centre: You can access your postage label online at any time. Sign in to the Xbox Online Service Centre, go to Orders, and then click Reprint Postage Label.
If you contacted Xbox Support to request service: You’ll receive an email that contains a link to your postage label. If you haven't received the email after 24 hours, please contact Xbox Support. If you want to change the email address where the postage label is sent, see:
In the email you receive, click the Print label yourself link to access your label and print it. You can also review drop-off and pick-up options. You can print or re-print your postage label within five days of accessing the Print label yourself link.
US customers only: Alternatively, you can print the label at a FedEx Office Store by scanning the barcode attached to the email from a mobile device.
Please send in your product as soon as possible. If you don’t post within 30 days, your service order is cancelled and the postage label will no longer be valid.
Note In countries or regions that offer a drop-off exchange, you must go to the drop-off centre within seven days from the date you created the order.
Tracking your package to the service centre: Use the proof of postage or tracking number that you received at the time of posting to check the postage status at the carrier’s website, or contact the carrier for more information. Email notification will be sent to you once your product is received at the service centre.
Tracking the package from the service centre to you: You’ll be notified by email when the serviced product is sent out to you from the service centre. The email will include a tracking number. Check the delivery status at the carrier’s website, or contact the carrier for information.
Note It can take up to seven days for the shipping status to update on the carrier’s website. If you don’t see any status changes on your package after this time, contact Xbox Support.
For details, review the Xbox Services Terms & Conditions page. It includes information about:
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