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When you use your Xbox 360 Universal Media Remote, you may experience one or more of the following problems:
If you experience any one of these problems, see the corresponding section in this article.
Some DVDs may not support all the Xbox 360 DVD playback features. Some features that are typically affected include the following:
For more information about the features that are supported, see the production documentation for the affected DVD. In rare instances, certain DVDs may not operate correctly. Typically, this behaviour occurs because of variations in the manufacturing process or software encoding of the DVD video software.
Make sure that the AV cable is attached correctly. For information about Setup and AV troubleshooting steps, see your Xbox 360 Setup manual or the instructions for the AV cable.
To scan for the correct TV code, follow these steps:
Note Give enough time for the TV to respond to the off command after you press each button. Some TVs take more time to react to the off command than other TVs.
Note If the remote control doesn't function correctly after you have set the TV code, try a different code from the same TV manufacturer. Or, scan for another code.
You can only use the Xbox 360 Universal Media Remote with the Xbox 360 console, TVs or a Windows XP Media Center computer. You cannot use the Xbox 360 Universal Media Remote with VCRs, DVRs, DVD players or other audio equipment.
If you want help troubleshooting a problem with your Xbox 360 Universal Media Remote, contact Xbox Customer Support. For more information about how to do this, go to the Xbox Support site.
Important Don't take your Xbox 360 console or its accessories to your retailer for repair or service unless an Xbox Customer Support representative instructs you to do this.
For more information about how to contact Xbox Customer Support directly, go to the Xbox Support site.
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