Set up and watch FOXTEL

Stream FOXTEL films and TV programmes through your console

Solution

About FOXTEL on Xbox Live

FOXTEL on Xbox 360 offers you a new way of receiving FOXTEL programming. With an Xbox Live membership and a FOXTEL on Xbox 360 subscription, you can stream FOXTEL content over the Internet to your TV through your Xbox 360 console.

FOXTEL on Xbox 360 includes access to FOXTEL On Demand films, live TV and "catch-up" TV. FOXTEL on Xbox 360 subscribers can sign up for live entertainment, sport and film packages, receiving the same channels that are broadcast on the FOXTEL television platform.

What you need

To get started, you need:

  • Xbox Live access from within the Australia Metro service area. Check the post code for your area.
  • Xbox 360 console
  • To be signed into an Xbox Live Account
  • FOXTEL on Xbox 360 app
  • Storage device with 76 megabytes (MB) of available space
  • Qualifying FOXTEL subscription
  • High-speed Internet connection

Set up FOXTEL on Xbox 360

You can set up FOXTEL on Xbox 360 quickly. Before you start, make sure that you have what you need. Otherwise, you will be unable to download the FOXTEL app.

To set up FOXTEL

  1. On your console, sign in to Xbox Live.
  2. Go to tv & movies, select FOXTEL, and then press A.
  3. When you are prompted, select Download Now, and press A to start the download.
  4. Select Play Now.
  5. Follow the instructions.

Note If you do not have a FOXTEL subscription, you’ll be directed to the FOXTEL website to sign up.

Watch FOXTEL on Xbox 360

To watch FOXTEL on Xbox 360

  1. On your console, sign in to Xbox Live.
  2. Go to tv & movies, select FOXTEL, and then press A.
  3. Browse the available content, select something to watch, and then press A.

FOXTEL on new and refurbished Xbox consoles

FOXTEL associates your FOXTEL on Xbox 360 account with your Xbox console’s serial number to create an Xbox ID automatically during setup. If you refurbish your console, purchase a new one or update the FOXTEL software on your console, visit the FOXTEL website to reset the Xbox ID.

If you have problems changing or removing an Xbox 360 console from the FOXTEL account or if you have to do this multiple times in any month, contact FOXTEL Support by calling 131 999, or visit FOXTEL.com.

Upgrade from a previous version of the FOXTEL app

On 15 May 2012, a new version of the FOXTEL app was released. If you used the previous version of the app, you will have to delete the old version of the FOXTEL app, and then download the new version to continue using the FOXTEL service on Xbox 360.

When you try to start the old version of the app, you get the following error message:

The game could not be started.

To delete the old FOXTEL app, follow these steps:

  1. From the Xbox Dashboard, go to Settings, select System, and then select Storage.
  2. Select Hard Drive, and then select Games.
  3. Highlight FOXTEL on Xbox.
  4. Press the Y button and delete the application.
  5. Restart your console, and then reinstall the FOXTEL on Xbox app.

As part of the update process, you have to register your Xbox 360 with the FOXTEL service. To do this, go to the FOXTEL website.

If you have problems changing or removing an Xbox 360 console from your FOXTEL account or if you have to do this multiple times in any month, contact FOXTEL Support by calling 131 999.

Use Family Settings to control access to content

If you use Family Settings to control which films and TV programmes can be watched through Xbox Live on your console, the FOXTEL app will follow those settings. For example, if you prohibit programmes with certain ratings from being watched on your console, those shows will be marked in the FOXTEL app with a restricted icon. To play a restricted item, an adult must enter the Family Settings pass code.

For more information about how to control access to Xbox Live content by using Family Settings, see Xbox 360 console parental controls.

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