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Troubleshoot the SBS On Demand app on Xbox 360

To contact SBS On Demand for assistance, visit www.sbs.com.au/aboutus/contact or email sbsondemandxbox@sbs.com.au.

You receive an error message from the SBS On Demand app

If you get the following error message when you install or run the SBS On Demand app:

Sorry, SBS On Demand isn’t available right now. Please try again later. For more information, go to xbox.com/status

Code: 1100

Then you should:

  • Wait for approximately one minute. Then, try to install or run the program again.
  • Check the status of the EPIX service.

If you get the following error message when you try to view a video in the SBS On Demand app:

The current network cannot support quality video playback. The current video has been paused and you may choose to continue at a later time.

Then you should:

If you get the following error message when you try to view a video in the SBS On Demand app:

Download Error.

Code: 1005

Then you should:

  • Exit the SBS On Demand app, and then restart the app again after waiting a minute.

The SBS On Demand app does not respond

Delete the SBS On Demand app, and download it again.

  1. From the Xbox Dashboard, go to settings and then System.
  2. Select Storage.
  3. Select your primary storage device (most likely the Xbox 360 Hard Drive).
  4. Select Games and Apps.
  5. Find and select any items that refer to “SBS On Demand.”
  6. Select Delete.
  7. Return to the Xbox Dashboard.
  8. Go to Browse Apps, and then select SBS On Demand.
  9. Select Confirm Download to download and install the app.

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