How to get your Xbox product serviced

Overview

Getting your Xbox 360 console or Kinect sensor serviced is easy. Send us your non-working Xbox product and we will exchange it. Here’s how it works:

Step 1: Register your Xbox product (if you haven't already)

picture

You need:

Step 2: Submit an online service order

picture

Let us know what’s wrong with the product.

  • We’ll let you know if the product is in warranty.

    In-warranty service: Free
    Out-of-warranty service: $120.00 plus tax (submitted online) or $150.00 plus tax (submitted over the phone)

  • American Express, Visa and MasterCard credit cards are accepted

Check your warranty status (sign in with your Microsoft account if needed).

Step 3: Send us your product

picture

Remove all accessories and put only the console or sensor in a box for shipping.

  • Attach the provided shipping label to the box and send it to our service centre.
  • You can check the order status by going to the Online Service Centre.

Step 4: We service your product

picture

Turnaround Time

Once our service centre receives your product, it will be serviced and returned to you in approximately 3 to 10 days.

Post-service warranty

The length of the post-service warranty depends on whether your Xbox product is serviced while it is under warranty or not.

  • In-warranty service: If your Xbox 360 console is serviced within the original warranty period (free exchange), you receive either the balance of your original warranty or 90 days, whichever is longer.
  • Out-of-warranty service: If your Xbox 360 console is serviced out of the original warranty period (paid exchange), your serviced console will have a 90-day warranty.

To start a repair request, visit the Xbox Online Service Centre, and then click Problem with a device.

Note Sign in with your Microsoft account email address and password if you are prompted.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "How to get your Xbox product serviced" issue you were reading about or a different issue?