The Xbox 360 console software is updated periodically with new features. If you're having one of the following problems, updating your console software might fix the problem:
Note The version of the console software available here is from 26 August 2013.
The easiest way to update your console software is to connect to Xbox Live. To update your console by using Xbox Live, all you need is an Internet connection.
If you receive a connection error, try using the Xbox Live Connect Solution.
If you haven't connected to Xbox Live in a while, your console software might need updating. If a game disc includes a newer version of the console software than you currently have, the game disc will prompt you to install the update when you start the game.
Note If you choose to not update your console software, you will be prompted to update the next time you start the game. Some Kinect games require a console software update to work properly.
If you cannot connect your Xbox 360 console to the Internet, you can copy the console update from your computer to a USB flash drive and then install it on the console.
Note The USB flash drive must use the FAT32 file system.
You can update your Xbox 360 console software by downloading the update to your computer from Xbox.com, burning the update to a CD or DVD and then installing the update on your console. Here’s how:
What does the update cost?
Nothing. It's free.
How can I tell if my console software is up to date?
If your console is connected to Xbox Live, you have the latest console software. When you connect to Xbox Live, you are automatically prompted to update your software if an update is available.
Do I have to install the update?
No. However, if you want to play or communicate on Xbox Live, you must have the latest console software. New games might also require the update before you play them.
Kinect games might not play properly if your console software is not up to date.
Can I go back to the old software version if I change my mind?
No. Once your console is updated, it will stay updated.
I can’t connect to Xbox Live. What should I do?
If you can’t connect to Xbox Live, try using the Xbox Live Connect Solution.
To see what other users are saying about these topics, or to ask your own questions, go to our Xbox Support Forums and view the following conversations:
Please note that Xbox Support Forums content is available only in English. To translate Xbox Support Forums content into another language, paste the URL into an online translation tool such as Bing Translator.
Thanks for your feedback!
Provide feedback for this topic
Would you like to contact Support regarding the "How to get a new Xbox 360 update" issue you were reading about or a different issue?