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You may see the following error message when you try to download an update from Xbox Live
Can't download the update. To test your connection, open System Settings and select Network Settings, Test Xbox Live Connection.
If the problem persists, go to www.xbox.com/support.
Status Code 3f4B-xxxx-xxxx-xxxx-xxxx-xxxx
Note The “x” digits vary.
Try the following solutions.Solution 1: Try installing the update again
If this didn’t resolve the problem, try the next solution.
Solution 2: Make sure you have enough storage space
The latest console software update requires at least 190 megabytes (MB) of storage space (or 256 MB if you live in Japan). If you don’t have enough free space, you need to move or delete some items. See Copy, move or delete content.
If this didn’t resolve the problem, try the next solution.Solution 3: Clear the system cache
Removing the temporary files on your console might solve the problem. See How to clear your Xbox 360 system cache.
After clearing the cache, try the update again. If this didn’t resolve the problem, try the next solution.Solution 4: Reinsert the storage device
After replacing the storage device, try the update again. If this didn’t resolve the problem, try the next solution.Solution 5: Copy the update to a USB flash drive or CD/DVD and install from the disc
Copy the console update from your computer to a USB flash drive or a CD/DVD, and then install the update on your console. Here’s how:
Copy to a USB flash drive
Note The USB flash drive must use the FAT32 file system.
Burn to CD or DVD
You can also download the update on your computer, burn the update to a CD or DVD, and then install the update on your console. Here’s how:
This will delete any system updates that are installed and then restart the console. You will then be prompted to install any pending updates. Install those updates.
If you still experience the problem, contact Xbox Support by clicking the “Contact us” link at the bottom of this page.
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