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You see the following error code and message when you try to access a game file that’s saved in cloud storage on Xbox Live:
Can't retrieve information from Xbox Live. Please try again later.
Status code: 80004004
This means that you can’t access the Xbox Live servers and that some Xbox features aren’t available. This issue can occur because of system maintenance or a temporary Xbox Live issue.
Note When this issue occurs, you may experience additional problems, such as being unable to play content that you purchased.
Solution 1: Check the Xbox Live service status
If you see any alerts here, wait until the service is up and running and try again:
Solution 2: Copy the saved game file to a storage device
When you check the status of Xbox Live, you may see a message similar to the following:
XBOX Live Service
Users may experience difficulties with the following services:
- Accessing saved games and data in cloud storage
The following Xbox Live Platforms are affected:
- Xbox 360 console
To work around this issue, copy the saved game file to a storage device on your Xbox 360 console. For example, you can copy the saved game file to an Xbox 360 Hard Drive or to a USB memory stick.
For information about how to copy saved game files from cloud storage to a storage device on your Xbox 360 console, see Copy, move or delete Xbox saved games, profiles and avatar items.
Solution 3: Restart your hardware and test your Xbox Live connection
Once you’ve restarted your hardware, test your Xbox Live connection:
If this solution worked, your console will connect to Xbox Live.
Note If you’re prompted to update your console software, select Yes.
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