Frequently asked questions about syncing music to the cloud

Find answers to commonly asked questions about syncing music to the cloud through these channels:

  • Windows 8.1
  • Windows RT 8.1
  • Windows Phone 8
  • Xbox One
  • Xbox 360

Notes

  • You can listen to your music from any of your Windows 8 or Windows RT computers or devices. With an Xbox Music Pass, you can also listen to your music through your Xbox One or Xbox 360 console, music.xbox.com, Windows Phone 8 and iOS or Android devices.
  • You can download and sync to a maximum of four different devices that have the Xbox Music app. (The devices can include computers or tablets running Windows 8.1 or Windows RT 8.1, Xbox One and Xbox 360 consoles and Windows Phone 8 devices.)

Topics

Q: How do I sync from the Music app to the cloud?

The Music app can scan your music collection and match the information to the Xbox Music catalogue stored in the cloud. If a match is made, that music is tagged and becomes available for you to stream to through Windows 8.1 or Windows RT 8.1. If you have an Xbox Music Pass, you can also stream to Windows Phone 8, Android and iOS devices, and Xbox One and Xbox 360 from music.xbox.com.

To enable cloud sync:

  1. Start the Xbox Music app in Windows 8.1 or Windows RT 8.1.
  2. Swipe from the right or go to the upper-right or lower-right corner to open the Charms bar.
  3. Tap or click Settings, and then tap or click Preferences.
  4. Make sure Music in the Cloud is set to “On.”

Q: How do I stream music to an Xbox One or Xbox 360 console from Windows 8.1 or Windows RT 8.1?

Note You must have an Xbox Music Pass to stream music to your Xbox 360 or Xbox One console.

To stream music to your Xbox console, follow these steps:

On Xbox One

  1. Press the menu button on your controller.
  2. Select Settings or say “Xbox, go to Settings.”
  3. Select Preferences.
  4. Under “System & app”, select Allow Play To streaming.

On Xbox 360

  1. Install Xbox SmartGlass on your Xbox 360 console.
  2. On the Xbox Dashboard, go to Settings.
  3. Select System.
  4. Select Console Settings.
  5. Select Connected Devices.
  6. Set Xbox SmartGlass Apps to “On” and Play To to “On.”

To start streaming from Windows 8.1 or Windows RT 8.1:

  1. From the Start screen, swipe from the right or put your pointer in the lower-right corner of the screen and select the devices charm.
  2. Select Play and choose the device you want to play your music.

Your music will begin playing through your Xbox console.

To start streaming your music from your Xbox console:

  1. On your Xbox console, go to Music.
  2. Select the Xbox Music app, and then go to My music.
  3. Find a song, video or playlist that you want to play.
  4. Select it, and then select Play.

Q: How do I stream my music from the cloud to someone else’s computer or device running Windows 8.1 or Windows RT 8.1?

To listen to your music from the cloud on a Windows 8.1 or Windows RT 8.1 computer or device that is not your own, you must first create a Windows user account on that computer or device. Once you are signed in to that account, you can access your music like you would from your own computer.

To do this:

  1. From the Start screen on the computer or device, swipe from the right or put your cursor in the lower-right corner of the screen, and then select the Settings charm.
  2. Select Change PC settings.
  3. Select Users.
  4. Under Other users, select the account you want to use, or select Add a user and enter the email address and password for the Microsoft account you want to use.
  5. Log off and then log on as the new user.

Q: What do the icons mean?

Each icon has a specific meaning:

picture

This song is available for you in the cloud, and you can play it when the device is offline. These songs are also available on any Windows 8.1 or Windows RT 8.1 device on which you are signed in. If you have an Xbox Music Pass, you can also play this content offline on your Windows Phone 8 or Xbox One or Xbox 360 console.

picture

This icon indicates that streaming is available, and you can see and play the content from any Windows 8.1 or Windows RT 8.1 device. If you have an Xbox Music Pass, you can also stream this content to your Windows Phone 8 or Xbox One or Xbox 360 console.

Note If you don’t have a current Xbox Music Pass, you may hear occasional ads when playing your content.

picture

This icon means that the content hasn’t been synced to the cloud yet, but that’s in process.

If you don't see this icon, it means that you own the content, and it is available only on this device. To make content available on other devices, see “How do I sync from the Music app to the cloud?

Q: How can I see just the music that's available across all my devices?

In Windows 8.1 or Windows RT 8.1, start the Music app and go to your collection. In the first drop-down box to the right of the Songs tile, select In the cloud.

picture

Q: Why can't I add a particular album/song to my music in the cloud?

If you’re adding your own music and the album/song doesn’t match our information straight away, you can try searching by using the Don’t see the right album? link at the bottom of the “matching” screen. We're constantly working to expand the selection of Xbox Music in the cloud, but not all songs may be available for streaming in your region.

picture

Q: A particular album/song didn't match correctly. How can I fix it?

If you ever notice a bad match for music that's already in your cloud, select it, swipe up the app bar (or right-click your screen) and click Match album info. This works the same way as adding music to your cloud the first time around.

picture

Q: If I turn off music matching, do I lose my music in the cloud?

Music matching works on songs and albums as they're added to your PC or device, so if you've already matched your collection earlier, turning it off won't affect what's already in your cloud.

If you want to turn off the music cloud sync, swipe from the right or go to the upper-right or lower-right corner of your screen, tap or click Settings, and then tap or click Preferences. Then, switch Cloud Collection to “Off”. That will prevent the device from being kept up to date with changes on other Xbox Music devices, but it won't affect your other devices.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "Frequently asked questions about syncing music to the cloud" issue you were reading about or a different issue?