If you’re having problems downloading a console software update, see Error code after console software update.
If you’re having problems downloading purchased content, see the following pages:
If you can’t download content from Xbox LIVE Marketplace, find your problem below and try the solutions.
This error occurs if the Xbox Games Store is undergoing system maintenance or if system files that are temporarily stored on your Xbox 360 console are corrupted.
Solution 1: Try again later
Check the Xbox LIVE status. If there is an Xbox LIVE service alert, wait and then try again later.
If there are no Xbox LIVE service alerts, try the next solution.
Solution 2: Clear your system cache
The system cache contains temporary files that are used by the Xbox 360 console. Clearing the system cache may fix this problem. Follow these steps:
If you get the same error code, try the next solution.
Solution 3: Delete the Marketplace System Data file
The Xbox 360 console also stores temporary files for the Xbox Games store. You may be able to resolve this issue if you delete the Marketplace System Data file.To delete the Marketplace System Data file, follow these steps:
If you still cannot access the Xbox Games Store after you clear the system and delete the Marketplace System Data file, the Xbox Games Store is probably down for system maintenance or experiencing a temporary problem. Please try again later.
This message can appear in the following situations:
Restart the download
To fix this problem, try restarting the download. Here’s how:
1. If you are playing a game, exit the game and go to the Xbox Dashboard.
2. Press the Guide button on your controller.
3. Go to Games & Apps.
4. Select Active Downloads.
5. Select the item you want to download and then select Download Now.
If the download is not in the Active Downloads list, you’ll need to start the download again. Here's how:
Important While the download is in progress, do not use your console to do anything else like play a game. Using the console while downloading content can cause the download to pause, stop or time out. Also make sure that other computers in your home are not downloading or transferring files. When someone in your house browses the Internet, they use bandwidth that could be going to your console.
If downloads continue to stop or fail, try improving the speed of your Xbox LIVE connection.
If you are having problems downloading or streaming videos from the Xbox Music and Video stores, try the following solutions:
Solution 1: Maximise your network bandwidth
When you download content from Xbox LIVE, make sure that other computers in your home are not downloading or transferring files. When someone in your house browses the Internet, they use network bandwidth that could be going to your console.
Note Bandwidth is the amount of information transferred over your Internet connection.
Streaming video requires optimal Internet connection speed. Learn what you can do to improve Xbox LIVE speed.
Solution 2: Try standard-definition video instead of high-definition video
Streaming high-definition video requires greater Internet speeds than standard-definition video. If a standard-definition version of the movie is available, try streaming that instead.
If you’re having problems downloading videos, try these additional solutions below.
Solution 3: Download the complete video
Instead of streaming the content, try downloading the complete video before you try to play it.
Solution 4: Delete and re-download the video
Try deleting the video, clearing your system cache and then downloading the video again.
If the downloaded content doesn't match what you selected on Xbox LIVE, please See the Assistance section at the bottom of this page for more information.
Normally, you can download items from your download history for no additional charge. Make sure that the item is in your download history. Here's how:
Note If an item does not appear in your console’s download history, it may have been purchased using a different Xbox LIVE account. To see what you purchased on your Xbox LIVE account, please see Check your Xbox LIVE bill.
If an item appears in your download history with the option to Buy Now, try the solutions below.
Solution 1: Restart your console
Restart your console and sign back into Xbox LIVE. If the item in your download history still appears with Buy Now, try the next solution.
Solution 2: Purchase the item again (you should not be charged)
Go ahead and choose the Buy Now option to download the item again. Even though it seems like you’ll be charged again, you should not be charged any additional points because you’ve already purchased the content.
To make sure that your Xbox LIVE account was not billed a second time, check the amount of Microsoft Points that you have at billing.microsoft.com/points.aspx. Recent purchases are shown at the bottom of this webpage.
If you see a duplicate charge on your Xbox LIVE account, contact Xbox Support. See the Assistance section at the bottom of this page for more information.
If you can’t download something from Xbox LIVE, try the following solutions.
Solution 1: Delete partial downloads and re-download
Use these steps to cancel all downloads, delete partial downloads, and download the content again.
Step 1: Cancel all downloads
1. Press the Guide button on your controller.
2. Go to Games & Apps.
3. Select Active Downloads.
4. Select Cancel All.
Step 2: Cancel partial downloads
Step 3: Download the content again
Try downloading the content again from your download history. Here's how:
If the download fails, try the next solution.Solution 2: Clear your Xbox LIVE cache and system cache
Sometimes, download problems can be fixed by deleting the Xbox LIVE cache and clearing the console’s system cache. Here's how:
If the download fails, try the next solution.Solution 3: Try a direct modem connection
If your Xbox 360 console is connected to the Internet through a router, bridge or wireless access point, try connecting the console directly to the modem, instead of through those devices. To do that, plug one end of a network cable into the back of the console and the other end directly into your modem. Then try downloading the content again.
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