Share this page

Troubleshoot the Xbox One Play & Charge Kit battery pack

If your Xbox One Rechargeable Battery Pack doesn’t charge when you connect the Xbox One Wireless Controller to the console with a USB cable, it might have worn out (as all rechargeable batteries do). The length of time that a rechargeable battery lasts depends on how often you recharge it. If you recharge the battery frequently, it won't last as long as if you use the controller only occasionally.

But before you replace it, try these tests.

Test the cable

Check whether the cable is attached securely at both ends.

Try a different cable. Sometimes a cable can develop a short, or it might be susceptible to interference.

The Xbox One Play & Charge Kit uses a standard USB to micro-USB cable. You can use any USB to micro-USB cable to test whether the cable is the problem.

Clean the battery contacts

Remove the battery and clean the contacts on the battery pack using a dry cloth or isopropyl alcohol and a cotton swab. Don’t use water or chemicals, which can damage the contacts.

Test the wireless controller

Insert AA batteries into the controller, and then test the controller.

Try a different Xbox One Rechargeable Battery Pack.

If the controller works with a different battery pack or AA batteries, the controller isn't causing the issue.

Xbox One accessories warranty

For information about the warranty for Xbox One consoles and accessories, visit Product Warranty: Xbox One console.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "Troubleshoot the Xbox One Play & Charge Kit battery pack" issue you were reading about or a different issue?

Share this page