Error message "Your account is blocked from buying in Xbox stores" occurs when you try to make a purchase on your Xbox One

Problem

You may see the following error message when you try to make a purchase on your Xbox One:

Your account is blocked from buying in Xbox stores. For more info, go to Xbox.com/PurchaseBlock

This may mean that a parental setting is preventing you from making a purchase or that your account is banned.

Solutions

The solution will depend on the reason you cannot make a purchase:

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