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“Do you own this game or app?” message on Xbox One

Problem

When you try to play a game that’s installed on your Xbox One, you get the following message:

Do you own this game or app?

If you have a game disk, insert it now. Otherwise, make sure that you’re signed in to Xbox Live. If you don’t have rights for playing it, you’ll need to buy it at the Xbox Games Store.


This message may occur when the game disk is not in the disk drive or can’t be read. Or, when the error occurs with a downloaded game, the message may occur when the owner is not signed in or hasn’t enabled sharing.

Solutions

Solution 1: Insert the game disc
If you purchased the game on disc, you must have the disc in the disc drive to play. Even though the game is installed on the hard drive, Xbox One uses the disc to verify ownership.

Solution 2: If the game disk is already in the drive
If you have the problem when the disk is in the drive, see My disk won’t load on the Xbox One console for additional troubleshooting steps and information about how to request a console repair.

Solution 3: If you purchased the game
If you purchased the game as a digital download, make sure that you’re signed into the console using the same account you used to purchase the game. Also, make sure that the console is connected to Xbox Live. If you keep experiencing the problem, contact Xbox Support.

Solution 4: If someone else purchased the game
 If someone else originally purchased the game, make sure that they’ve signed into the console using the same account that they used to purchase the game. Or, make sure that they’ve set the console as their Home Xbox. For more information, see About My home Xbox.

If none of the above options are available, or if you just want to have your own digital copy of the game, select the See in Xbox Store button and purchase a digital copy. You won’t have to reinstall the game before you can play.

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