When you try to play a game that’s installed on your Xbox One, you get the following message:
Do you own this game or app?
If you have a game disk, insert it now. Otherwise, make sure that you’re signed in to Xbox Live. If you don’t have rights for playing it, you’ll need to buy it at the Xbox Games Store.
This message may occur when the game disk is not in the disk drive or can’t be read. Or, when the error occurs with a downloaded game, the message may occur when the owner is not signed in or hasn’t enabled sharing.
Solution 1: Insert the game disk
If you purchased the game on disk, you must have the disk in the disk drive to play. Even though the game is installed on the hard drive, Xbox One uses the disc to verify ownership.
Solution 2: If the game disk is already in the drive
If you have the problem when the disk is in the drive, see My disk won’t load on the Xbox One console for additional troubleshooting steps and information about how to request a console repair.
Solution 3: Have the game’s owner enable sharing
For games purchased in digital form (downloaded), the person who originally purchased the game can enable game sharing on the Xbox One console. This will allow anyone signed in to the console to play games owned by that person. For more information, see About My home Xbox.
Solution 4: Have the game’s owner sign in to Xbox Live
If the game was purchased in digital form and the owner is unable or unwilling to enable sharing, the owner has to be signed in and connected to Xbox Live for that game to be played.
Solution 5: Purchase a digital copy
If none of the above options are available, or if you just want to have your own digital copy of the game, select the See in Xbox Store button and purchase a digital copy. You won’t have to reinstall the game before you can play.
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