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Error 80040210 occurs when you try to play a clip on your Xbox One console

You see the following error code when you play a clip on your Xbox One console:

Error 80040210

This means that Xbox was unable to play the clip because the console lost its connection to the Xbox Live service.

Solutions

Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

Social and Gaming: up and running
2016-12-03T17:40:17.2938127+00:00

Solution 2: Check and troubleshoot your network connection

If the problem persists, try the following:

  1. On the Home screen, scroll left to open the guide.

    Note Double-tapping the Xbox button will open the guide from any other screen on the console.

  2. Scroll to Settings and select All Settings.
  3. Under Network, select Network Settings, and then select Detailed network statistics.

If you're seeing more than 5-percent packet loss, troubleshoot your connection using the Xbox One Slow Performance Solution.

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