Share this page

Error 8027025A occurs when you try to sign in or start an Xbox One app

You see the following error code when you try to sign in or start an Xbox One app:

8027025A

This may mean one of the following:

  • There's a temporary problem with the Xbox Live service.
  • The application did not load in the time expected.
  • There's a sign-in issue with your profile.

Solutions

Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

Xbox Live Core Services: up and running
2016-12-04T20:52:06.8770020+00:00

Solution 2: Start the app again

To do this, first stop the app:

  1. Go to Home by pressing the Xbox button .
  2. With the focus on the app tile, select the Menu button .
  3. Select Quit.

Wait at least 10 seconds, and then start the app again.

Solution 3: Restart your console

Reset the cache on your Xbox One console by following these steps. If your console is frozen, perform a hard reset by following the instructions in the note.

  1. Scroll left on the Home screen to open the guide.
  2. Select Settings.
  3. Select Restart console.
  4. Select Yes to confirm.

Note If you're unable to access the guide or if the console appears to be frozen, press and hold the Xbox button on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "Error 8027025A occurs when you try to sign in or start an Xbox One app" issue you were reading about or a different issue?

Share this page