Share this page

Error PI101 occurs when you add or edit a payment option from your Xbox One console

You see the following error code and message when you try to add or edit a payment option from your Xbox One console:

PI101

Sorry, there was a problem. Try adding or changing that payment option again in a few minutes.

Solutions

Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

Purchase and Content Usage: up and running
2016-12-04T00:08:58.8465472+00:00

Solution 2: Verify that the information you’ve entered is correct

If the information is correct, try again in a few minutes.

If you keep experiencing the problem, contact Xbox Support.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "Error PI101 occurs when you add or edit a payment option from your Xbox One console" issue you were reading about or a different issue?

Share this page