You can pre-order select Xbox One games through the Xbox Store. When you pre-order a game, you can install the digital version before the release date. If your console is connected to Xbox Live, your game and any updates will begin downloading automatically as soon as they’re available, allowing you to play the game the first day it’s available in your region.
Here are a few things that you should know about this automatic download:
Note We recommend that you keep your console in Instant-On power mode and connected to Xbox Live so that any additional updates to the game can be downloaded automatically.
Here’s how to pre-order an Xbox One game:
Note You are immediately charged for the game.
This section provides troubleshooting steps to help with problems you might experience with the background installation of your game.
Launching the game returns you to the Home screen
This problem occurs if the game has not been updated, which might be for one of the following reasons:
To resolve this problem, connect your console to Xbox Live to trigger the installation process. If you’re connected to Xbox Live but the automatic download didn't occur, you can uninstall the placeholder file that represents your game, and then reinstall it.
To uninstall and reinstall:
Once the uninstall process has completed, you can search for the game in the Store and reinstall it. See the steps in the following section for reinstalling.
Your game doesn't appear in My games & apps
If you don't see your game listed in My games and apps and you’ve completed the pre-order process, you'll have to search for the game in the Store. If the original purchase completed successfully, you'll be able to download the game and you won't have to pay again.
To search for the game in the Store:
If you don't see the Install option, or if you see a price listed for the purchase, don't purchase the game, as this might result in you being charged again.
To verify whether the original purchase was successful:
If your original purchase was successful, the transaction will be listed as "Completed." If you see a completed transaction for the game but don't see the option to install it on your console, contact Xbox Support.
When can I play my game?
You can play the game as soon as it’s released in your region, usually shortly after 12:00 AM local time on the release date.
Note If you live in a country that has multiple time zones, there may be a delay in some zones.
Can I pre-order any game?
No. Only select games are available for pre-order.
When will I be charged for a pre-ordered game?
You will be charged at the time of pre-order.
Can I cancel a pre-order?
Yes, before we release the game, you can cancel your pre-order by contacting Xbox Support.
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