Poor or no audio from the set-top box connected to your Xbox One

Overview

You may experience poor audio performance when you watch live TV with your Xbox One. This can include not being able to hear audio from your set-top box, stuttered audio or corrupted sound. This can be caused by several things, including:

  • Incorrect settings on the Xbox One
  • Problems with your HDMI or optical cables
  • Problems with how your set-top box is connected
  • Settings on your set-top box.

Note: Xbox One does not process digital surround sound from your set-top box over HDMI. For more information, see Digital surround sound not working with TV on Xbox One.

Solutions

Solution 1: Check the audio settings on your Xbox One

Using the correct audio settings for your home cinema on the Xbox One ensures that you have the best audio performance possible.

  1. Say “Xbox, go to Settings” or select Settings on the left-hand side of the Home screen.
  2. Select Display & sound.
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  1. Select either HDMI audio or Optical audio based on how your device is connected.
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  1. Select the correct audio format for your home cinema, either 5.1 uncompressed or 7.1 uncompressed. If you’re not sure, choose Stereo uncompressed.
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Solution 2: Check your cables

Audio signal may not be reaching your Xbox One correctly if the cable is damaged or not properly connected to your devices.

  1. Double-check your HDMI and/or optical audio cables to be sure that they are securely connected and free from breaks, kinks or damage.
  2. Try replacing the cables. Some cables are made better than others, and a low-quality cable can impact your video.

Solution 3: Check how your devices are connected

A good rule of thumb with home cinemas is to keep things as simple as you can. In this case, that means using HDMI to plug your set-top box directly to your Xbox One, and your Xbox One directly to your TV.

You also want to remove any superfluous devices. HDMI or optical switches, audio-video receivers, converter boxes and other devices can cause the signal to degrade with each additional pass-through. You can also try removing devices one at a time to see if one in particular is causing the performance problem.

As a general rule, you want to mirror one of the below set-ups as best you can:

  1. Simple TV set-up
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  1. Simple TV set-up with optical cable
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  1. Receiver set-up with HDMI
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  1. Receiver set-up without HDMI
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Solution 4: Check your set-top box

Your set-top box may need to be reset to clear out incorrect configuration data. Disconnect any cables – including power – from the device for 30 seconds or more, and then plug them back in.

If you use an over-the-air (OTA) set-top box, check to make sure that your HD antenna is connected and working properly. The Xbox One can only display what the set-top box sends it, so poor audio reception from the antenna will come through on your console.

Some set-top boxes have other settings that may impact audio output. How to check them varies heavily from manufacturer to manufacturer, but in general you want to make sure that your box is outputting digital audio, is set to the correct surround-sound option for your equipment and is not in any other way restricted.

Contact your hardware provider for assistance in configuring your set-top box.

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