How to get your Xbox One product serviced

Overview

Getting your Xbox One console or Kinect sensor repaired is easy. Send us your non-working Xbox product and we'll repair it. If it’s still under warranty, we’ll repair it for free.

Here's how a repair works.

Step 1: Register your Xbox One product (if you haven't already)

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You'll need:

If you experience problems registering your console, see Xbox One repair: Frequently asked questions.

Step 2: Check the warranty information for your Xbox One console

After you've registered your console, navigate to the Xbox Online Service Centre and then click Check warranty.

Based on the warranty of your Xbox One console or Kinect sensor, the repair cost will be:

  • In warranty: Free
  • Out of warranty and submitted online: $170 (AUD) plus tax for a console, $100 (AUD) for a Kinect sensor.
  • Out of warranty and submitted by a support agent: $200 (AUD) plus tax for a console, $130 (AUD) for a Kinect sensor.

Questions about your warranty? Visit Xbox One repair: Frequently asked questions.

Step 3: Submit your repair request

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To submit an online repair request, follow these steps:

  1. Go to the Xbox Online Service Centre.
  2. Select Manage Devices.
  3. Select the product from the list of registered products. Make sure that its serial number matches the product that you’re sending in for repair.
  4. Click Request Service and follow the steps.
  5. When you create your repair request, you have the option to get your product repaired through a standard repair, in which Microsoft provides a delivery label for you to send in your non-working product to the service centre, where it is repaired and then sent back to you.
  6. After your repair request has been successfully submitted, a service request number will be generated. At your Microsoft account email address, you'll receive an email containing the service request number and instructions about how to send us your product (see also below).

Step 4: Send us the product

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  • Remove all accessories and put only the Xbox One or Kinect sensor in a postage box.
  • If you're sending a console, make sure that there’s no disc inside. If a disc is stuck inside your console, see Manually eject a disc from your Xbox One console
  • Attach the provided delivery label to the box and send it to our service centre.
  • You can check the repair status by going to the Xbox Online Service Centre and selecting Check the status of a service order.

Step 5: We service your product

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Turnaround time

Once our service centre receives your product, it will be serviced and returned to you in approximately 14 to 21 days.

When your product arrives, set it up and get back in the game! If you need help setting up your product again, see Getting Started with Xbox One.

Questions about your console after the service is completed? See Xbox One repair: Frequently asked questions.

What are other users saying about these topics?

To see what other users are saying about these topics, or to ask your own questions, go to our Xbox Support Forums and view the following conversations:

Note that Xbox Support Forums content is available only in English. To translate Xbox Support Forums content into another language, paste the URL into an online translation tool such as Bing Translator.

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