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Warranty and service

Learn how to get your Xbox One or Xbox 360 console or Kinect sensor serviced.
Find answers to frequently asked questions about requesting service for your Xbox One or Xbox 360 console, Kinect sensor, or accessory.
Find information about a service order you placed for your Xbox console or Kinect sensor.
Find answers to frequently asked questions about packing and shipping your Xbox One console, Xbox 360 console, or Kinect sensor for service.
We encourage all owners to recycle Xbox One consoles, Xbox 360 consoles, accessories, packaging, and batteries. It's easy and environmentally responsible. Find Microsoft-sponsored recycling opportunities in your area.
Learn how to register your Xbox product so you can request and track repairs, check your warranty service, and buy an extended service plan.
Find service center addresses so you can send your Xbox One console, Xbox 360 console, accessories, or Kinect sensor for repair.
Find answers to frequently asked questions about Xbox One warranties and registration.
Learn about the warranty for the Xbox One and Kinect sensor.
Learn how to extend the warranty of your new Xbox One to three years with Microsoft Complete.
Learn how to find the console ID and serial number on your Xbox One console. Also, see where to find the serial number on your Kinect Sensor.

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