Warranty and service

Learn how to get your Xbox One console or Kinect sensor serviced.
Find information about a service order you placed for Xbox One.
Learn how to find the console ID and serial number on your Xbox One console. Also, see where to find the serial number on your Kinect Sensor.
We encourage all owners to recycle Xbox One consoles, Xbox 360 consoles, accessories, packaging, and batteries. It's easy and environmentally responsible. Find Microsoft-sponsored recycling opportunities in your area.

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