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Xbox Live

"I can't hear my friends online, or I can't join or host a multiplayer game with my Xbox One"
If you're using your Xbox One console and you can't hear your friends online, or you can't join or host an online multiplayer game, find a solution.
”I get an error message when I run the ‘Test network connection’ on Xbox One”
Find out about what solutions to try if you’re getting an error message when run the Xbox One Network Connection Test.
Network ports used by Xbox Live on Xbox One
If you have a firewall or router, you might need to make a configuration change for your Xbox One console to communicate with Xbox Live. Find out here what ports you need to have open.
”I get an error message when I run the ‘Test multiplayer connection’ on Xbox One”
Find out about what solutions to try if you’re getting an error message when run the Xbox One Multiplayer Connection Test.
Using Xbox Live Gold sharing features on Xbox One
Find out how to use your Xbox Live Gold membership to open up a new world of gaming, and how your membership lets your friends enjoy Xbox Live Gold–only features on any Xbox One console!
Learn about Xbox Live and how to set it up on Xbox One
Xbox Live is the online service for Xbox One. Read this page to find out more about Xbox Live and how to connect your console.
How to add new friends on Xbox One
Learn how to add to your friends list on your Xbox One console.
Sending voice or text messages on Xbox One
Learn how to send voice or text messages to your friends on Xbox Live with Xbox One.
How to start a party on the Xbox One and Xbox App
Learn how to start a party on your Xbox One console and on the Xbox App.
Get new games, movies, and apps through Xbox One
Shop via Xbox One for movies, TV shows, games, apps, and more.
Viewing your Xbox One friends on your Xbox 360 friends list
Learn how to see your Xbox One friends on your Xbox 360 console.

Support resources

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