Share this page

How to cancel auto renewal on your Xbox Live Gold membership

QuickLink

Cancel auto renewal

To cancel your membership at the end of the current term, turn off auto renewal by following these steps. With automatic renewal turned off, your payments will stop and your membership will expire at the end of its term.

  1. Sign in to the Xbox Live website by using your Microsoft account.
    Note Make sure that you sign in using the Microsoft account associated with the Xbox Live account that you want to manage. If you don’t know the Microsoft account email or password, see Find your Microsoft account.
    1. If you’re not on a trusted device, you’ll be prompted to choose an existing proof, either your email or a phone number, so we can send you a security code. The code is sent to either your email address or mobile phone.
    2. After you receive the security code, click Next.
    3. Enter the code that you received, and then click Submit.
  2. Choose the subscription for which you want to change your auto renewing payment status and click Cancel automatic payment.
picture
  1. Click Continue.

If you don’t see an option to cancel automatic payment, auto renewal is already turned off. If you don’t see your subscription, make sure you are signed in to the correct account. If you are trying to manage a subscription for your child, you must sign in to your child’s account to turn off auto renewal.

End your membership immediately

To cancel your membership immediately, contact Xbox Support. If you cancel immediately, you lose access to the service for the remainder of your paid subscription period.

From the Forums

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "How to cancel auto renewal on your Xbox Live Gold membership" issue you were reading about or a different issue?

Share this page