Troubleshoot the TOU.TV app

Overview

The TOU.TV app doesn’t respond

If the TOU.TV app doesn’t respond to input, delete and reinstall the app:

  1. From the Xbox Dashboard, go to Settings and then System.
  2. Select Storage.
  3. Select your primary storage device (most likely Xbox 360 Hard Drive).
  4. Select Games and Apps.
  5. Find and select any items that refer to “TOU.TV.”
  6. Select Delete.
  7. Return to the Xbox Dashboard.
  8. Go to Browse Apps and select TOU.TV.
  9. Select Confirm Download to download and install the app.

Error messages

You might get the following error messages when you use the TOU.TV app.

  • Le contenu auquel vous tentez d'accéder n'est plus disponible.
  • If you get this error, it means that the content you're looking for is currently unavailable. Search the TOU.TV app for different content to watch.

  • Pour accéder à ce service vous devez être connecté au Xbox Live
  • Désolé, le service web de Tou.tv n’est pas disponible. Veuillez réessayer ultérieurement. Pour plus d’informations, rendez-vous sur le site www.xbox.com/status
  • Désolé, le service vidéo de Tou.tv n’est pas disponible. Veuillez réessayer ultérieurement. Pour plus d’informations, rendez-vous sur le site www.xbox.com/status
  • If you get one of these error messages, check service status for problems with Xbox Live or the TOU.TV service.

    If there are no current problems, wait about a minute and then try starting the TOU.TV app again.

    If you still get the error, delete and reinstall the TOU.TV app.

    If you continue to get one of these error messages, try to improve your connection speed.

    If none of these solutions work, contact Xbox Support.

  • Le contenu sélectionné n'est pas disponible dans votre pays
  • If you get this message, it means that the TOU.TV app is not available in your locale. To access TOU.TV, your Xbox 360 console must be set to a supported country locale and you must have an IP range from within that supported country locale.

    For more information about how to change your locale, see Change your Xbox 360 console or Xbox Live language.

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