Enter your Microsoft account password.
Note If your account is an Xbox Live child account, the associated adult Microsoft account credentials must be provided to download the profile.
Select the storage device for your profile.
Your profile will begin downloading. Once your profile is downloaded, you can select whether to require input of your Microsoft account password to sign in to your profile. The Remember Password option is turned off by default, which means you'll be prompted for your password whenever you sign in, unless you change this setting.
If this solution doesn't resolve the problem, try the next solution.
Solution 3:Troubleshoot your Xbox Live connection
Use the following information to troubleshoot your network and Xbox Live connection: