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Error 90-803C0002 occurs when playing a video on Xbox 360

You see the following error code when you try to play a video downloaded from Xbox Live, streamed from a computer, or from a disc on your Xbox 360 console:

90-803C0002

This may mean that you don’t have the license required to play the content.

Most video playback errors occur for one of the following reasons:

Solution

To resolve this issue, try the troubleshooting steps at Can’t play or use previously downloaded content on Xbox 360.

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