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Error code C00D3E9A occurs when you try to watch an MP4 video

Problem

You see the following error code when you try to watch an MP4 video on your Xbox 360 console:

  • Status Code 69-c00d3e9a

This may mean that the audio profile of that MP4 video isn’t supported by the Xbox 360 console.

More information

This issue occurs if the audio profile of the MP4 video contains an advanced audio coding (AAC) six-channel audio stream. For videos in the H.264 format, Xbox 360 supports an audio profile that comprises AAC, two-channel, low-complexity audio streams.

To learn more about which video formats (and their corresponding audio streams) are supported by Xbox 360, see the "Supported regions, formats, and discs" section of Play DVDs on your Xbox 360 console.

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