How to get your Xbox product repaired

Getting your Xbox 360 console or Kinect sensor repaired is easy. Send us your non-working Xbox product and we will repair it. Here’s how it works:

You’ll need:

Microsoft account (email and password). Your Microsoft account is the email address and password that you use to sign in to various Microsoft services such as Xbox LIVE. If you don’t have a Microsoft account, you can create a free Microsoft account.
• Console or Kinect sensor serial number. How do I find this?

Time to complete: About 3 minutes

• Let us know what problem you’re having with the product.
• We’ll let you know if the product is in warranty.

In-warranty repair: Free
Out-of-warranty repair original Xbox 360 console: $99 plus tax (submitted online) or $119 plus tax (submitted over the phone)
Out-of-warranty repair Xbox 360 S or Xbox 360 E console: $79 plus tax (submitted online) or $99 plus tax (submitted over the phone)


• American Express, Visa, MasterCard, and Discover credit cards are accepted.

Check your warranty status (sign in with your Microsoft account if needed).

Time to complete: About 2 minutes

• Remove all accessories and put only the console or sensor in a shipping box.
• Attach the provided shipping label to the box and send it to our service center.
• You can check the repair status by going to myservice.xbox.com.

Time to complete: About 4 to 6 days

When the product arrives, set it up and get back in the game!

• Console setup guide
• Kinect setup guide

Time to complete: About 6 to 8 days

• In-warranty service: If your Xbox 360 console is serviced within the original warranty period (free repair), you receive either the balance of your original warranty or 90 days, whichever is longer.
• Out-of-warranty service: If your Xbox 360 console is serviced out of the original warranty period (paid repair), your serviced console will have a 90-day warranty.

Start a repair request