Getting your Xbox 360 console or Kinect sensor repaired is easy. Send us your non-working Xbox product and we will repair it. Here’s how it works:
Step 1: Register your Xbox product (if you haven't already)
Microsoft account (email and password). Your Microsoft account is the email address and password that you use to sign in to various Microsoft services such as Xbox Live. If you don’t have a Microsoft account, you can create a free Microsoft account.
Let us know what problem you’re having with the product.
We’ll let you know if the product is in warranty.
In-warranty repair: Free
Out-of-warranty repair original Xbox 360 console: $79 plus tax (submitted online) or $99 plus tax (submitted over the phone)
Out-of-warranty repair Xbox 360 S or Xbox 360 E console: $79 plus tax (submitted online) or $99 plus tax (submitted over the phone)
American Express, Visa, MasterCard, and Discover credit cards are accepted.