Troubleshoot console software update problems

1. Restart your console.
2. Press the Xbox Guide button on your controller (center X button on your controller).
3. Go to Settings, and then select System Settings.
4. Select Network Settings.
5. Select Wired Network or your wireless network name (if you are prompted to do so).
6. Select Test Xbox LIVE Connection.
7. Select Yes if you are prompted to update your console software.

If this does not fix the problem, try the next solution.

The latest console software update requires at least 190 megabytes (MB) of storage space (or 256 MB if you live in Japan). If you do not have enough free space, you need to move or delete some items. See Copy, move, or delete content.

If this does not fix the problem, try the next solution.

Removing the temporary files on your console might solve the problem. See Clear your Xbox 360 system cache.

After clearing the cache, try the update again. If this does not fix the problem, try the next solution.

• If you’re using an Xbox 360 Memory Unit or a USB flash drive instead of a hard drive, remove and reinsert the memory unit or USB flash drive.
• If you have a hard drive, try removing and adding the hard drive again.

After replacing the storage device, try the update again. If this does not fix the problem, try the next solution.

If the solutions above did not fix the problem, copy the console update from your computer to a USB flash drive or CD/DVD, and then install the update on your console. Here’s how:

Copy to a USB flash drive

Note The USB flash drive must use the FAT32 file system.

1. Plug your USB flash drive into a USB port on your computer.
2. Download the update file.
3. Click Save to save the console update .zip file on your computer.
4. Unzip the file:
• If you are using Windows XP, Windows Vista, or Windows 7, double-click the .zip file to unzip it.
• If you are using an earlier version of Windows, you need to use a special software program to unzip the file (for example, WinZip).
5. Copy the contents of the .zip file to the root directory of your USB flash drive.
6. Unplug the USB flash drive from your computer.
7. Plug the USB flash drive into a USB port on your Xbox 360 console.
8. Restart the console.
9. When the console restarts, the installation program starts automatically. Select Yes when you are prompted to update the new console software.

You can also download the update on your computer, burn the update to a CD or DVD, and then installing the update on your console. Here's how:

1. On your computer, download the update file.
2. Click Save to save the console update .zip file on your computer.
3. Unzip the file:
• If you are using Windows XP, Windows Vista, or Windows 7, double-click the .zip file to unzip it.
• If you are using an earlier version of Windows, you need to use a special software program to unzip the file (for example, WinZip).
4. Insert a blank, writeable CD or DVD into your computer.
5. Copy the contents of the .zip file to the root directory on your CD or DVD, and choose to write (burn) the files to the disc.
6. Once the files have been burned to disc, remove that disc from your computer and insert it into the disc drive on your Xbox 360 console.
7. Restart the console.
8. When the console restarts, the installation program starts automatically. Select Yes when you are prompted to update the new console software.

If you get an error code like xxxx-xxxx-xxxx-xxxx-C000-0001 (six groups of four-digits), please see Error code after console software update.