You see the following error message when adding a credit card to your Xbox Live account on your Xbox 360:
Sorry, there’s a problem with the Xbox service. Try again later.
Status code: 8382012D
This means that there may be a problem with your credit card or your billing information.
Solution 1: Check your billing address
Make sure the billing address for your Xbox Live account matches the billing address that you have on file with your credit card company. To verify or change the billing address for your Xbox Live account, follow these steps:
Note You may be asked to provide a security code to help protect your account.
Note If you don’t know your Microsoft account email address or password, see Find your Microsoft account.
Solution 2: Contact your bank or financial institution
Adding the credit card may fail for one of the following reasons:
Contact your credit card company or bank and make sure the card you’re using was activated and has available funds, and that the transaction is not being blocked for some reason.
Solution 3: Try to add your credit card again later
Your credit card might be blocked for one of the following reasons:
Wait and try the transaction again in 24 to 48 hours. If a number of purchase failures occur, this can prevent transactions from being processed for about 24 to 48 hours.
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