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Xbox Design Lab and Xbox Design Lab controller help

You can find answers to most Xbox Design Lab and controller questions in the Xbox Design Lab FAQ.

Note This product is available only in the United States and Canada for now. We'll be bringing Xbox Design Lab to new markets in 2017.

If you have a question about your order or want to contact a Store Support agent, see the Xbox Design Lab FAQ. You’ll also want to see the FAQ even if you're waiting for or have already received your order.

If you need to troubleshoot your controller because it's not responding or broken, see the Standard Xbox One Wireless Controller overview. You can fix most controller issues by following the troubleshooting information on that page.

If you've tried troubleshooting your controller and can't fix the issue, you can request a warranty replacement unit at Device Support or contact an Xbox Support agent for help.

Note If you request a replacement for an Xbox Design Lab controller under warranty, we will provide an exact replacement of that controller.

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