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An HDCP error occurs when you play unprotected content on Xbox One

You get an error message when you try to play unprotected High-bandwidth Digital Content Protection (HDCP) content with a digital video recorder (DVR) or home entertainment system connected between your console and your television.

Solution

Playing premium content on your console establishes an HDCP connection with your television. Some unintended video and sound behavior may occur if you plug in a DVR or home entertainment system while the console is turned on.

To resolve this problem, restart your console:

  1. Scroll left on the Home screen to open the guide.
    Note Double-tapping the Xbox button will open the guide from any other screen on the console.
  2. Select Settings.
  3. Select Restart console.
  4. Select Yes to confirm.

Note If you’re unable to access the guide, or if the console appears to be frozen, press and hold the Xbox button on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.

If the error persists after you restart, try connecting your console directly to your television. By bypassing your DVR or home entertainment system, you may be able to eliminate the problem.

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