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You see the following error code when you try to start, install, or update a game on your Xbox One:
This issue occurs for both digital and disc-based games.
Use one of the following solutions to resolve this issue.
Solution 1: Check to see if the game is installing an update
This issue can occur if the console tries to download an update for the game while the game is trying to download or start. Here’s how to see if the game you are trying to start or install is installing an update:
If the game isn’t currently installing an update, continue with the next solution.
Solution 2: Restart your console
Sometimes a game freeze or startup problem can be corrected simply by restarting your console. Here’s how to restart your Xbox One console:
Note If you're unable to access the Guide or if the console appears to be frozen, press and hold the Xbox button on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.
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