Share this page

Error 0x876C0001 occurs when playing or using content on Xbox One

You see the following error code when you try to play or use content on your Xbox One console:

0x876C0001

This may mean that the content is not currently available. For example, this error often occurs because of a temporary network issue.

Solutions

Solution 1: Check for Xbox Live service alerts

If you see any alerts here, wait until the service is up and running and try again:

Xbox Live Core Services: up and running
2016-12-06T16:23:47.5166724+00:00
Purchase and Content Usage: up and running
2016-12-06T16:23:47.5166724+00:00
TV, Music and Video: up and running
2016-12-06T16:23:47.5166724+00:00

Solution 2: Test your connection to Xbox Live

Test your connection to Xbox Live. Here's how:

  1. Scroll left on the Home screen to open the guide.
  2. Select Settings.
  3. Select All Settings.
  4. Select Network.
  5. Select Network settings.
  6. Select Test network connection.
If you're seeing more than 5-percent packet loss, you may want to troubleshoot your connection using the Xbox One Slow Performance Solution.

Solution 3: Wait a few minutes and then try again

Typically, this issue is due to a temporary network problem. To work around the problem, wait a few minutes and then try to play or use the content again.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "Error 0x876C0001 occurs when playing or using content on Xbox One" issue you were reading about or a different issue?

Share this page