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Error 0x91d7000a occurs when you try to load a Blu-ray Disc on Xbox One

You see the following error code and message when you try to load a Blu-ray Disc on your Xbox One console:

0x91d7000a

Disc Stopped. Make sure your TV's HDMI input supports HDCP rights management. If not, try plugging your console into a different TV input.

Solution

To resolve this problem, eject the disc and restart the Xbox One console:

  1. Eject the Blu-ray Disc from the console.
  2. From Xbox Home, with Blu-ray in the big application tile, move the focus to the Blu-ray tile, and then press the Menu button  on your controller.
  3. Select Quit. If "Quit" is not available, the app is already closed.
  4. Scroll left on the Home screen to open the guide.

    Note Double-tapping the Xbox  button will open the guide from any other screen on the console.

  5. Select Settings.
  6. Select Restart console.
  7. Select Yes to confirm.

    Note If you're unable to access the guide or the console appears to be frozen, press and hold the Xbox  button on the console for about 10 seconds until the console turns off. After the console shuts down, touch the Xbox  button on the console again to restart.

  8. After the console restarts, reinsert the Blu-ray Disc.

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