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Error 87DE271F occurs when you try to start a game or app

You see the following error message when you try to start a game or app:

Error 87DE271F

This may mean one of the following:

  • You purchased and downloaded the game, but you're not signed in and connected to Xbox Live.
  • Another family member purchased and downloaded the game, but they're not signed into the Xbox One console.

Solutions

To resolve this problem, try the following solutions:

Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

Social and Gaming: Limited
2017-01-24T00:07:48.0000000-08:00

Affected platforms:

Xbox 360, Xbox One

Affected services:

Posting game performance or viewing the performance of other Xbox Live members

Latest update

Our engineers and developers are actively continuing to work to resolve the issue with matchmaking on games such as . Stay tuned, and thanks for your patience.

Xbox Live Core Services: up and running
2017-01-24T09:30:00.7517986+00:00

Solution 2: For a game that you purchased and downloaded

If you see this error and you purchased the game, make sure that you're connected and signed in to Xbox Live.

Solution 3: For a game that was downloaded by another family member

If the game was purchased by another family member and there is no per-console licensing for the game, do one of the following:

  • The family member who purchased the game needs to sign in to the Xbox One console.
  • The person who purchased the game can set the console as their home console. For more information, see About My home Xbox.

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