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You see the following error message when you try to start a game or app:
This may mean one of the following:
To resolve this problem, try the following solutions:
Solution 1: Check the Xbox Live service status
If you see any alerts here, wait until the service is up and running and try again:
Xbox 360, Xbox One
Posting game performance or viewing the performance of other Xbox Live members
Our engineers and developers are actively continuing to work to resolve the issue with matchmaking on games such as . Stay tuned, and thanks for your patience.
Solution 2: For a game that you purchased and downloaded
If you see this error and you purchased the game, make sure that you're connected and signed in to Xbox Live.
Solution 3: For a game that was downloaded by another family member
If the game was purchased by another family member and there is no per-console licensing for the game, do one of the following:
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