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Error c00d1126 occurs when playing a song or music video on Xbox One

You see the following error message when you try to play a song or music video on your Xbox One console:

c00d1126
Make sure you're connected to the Internet, then try again. If you're definitely connected, make sure no firewalls or proxy servers are blocking access to Xbox services.

This may mean that you’re trying to play streaming content while your console is offline.

Solutions

To resolve this problem, try the following solutions:

Solution 1: Make sure your Xbox console is connected and online. For network troubleshooting, see Networking support.

Solution 2: Make sure you’re signed in to an Xbox Live account.

If you keep experiencing the problem, contact Xbox Support.

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