Worldwide service center addresses for Xbox One consoles and Kinect sensors are listed below.
Before you send your Xbox One console or Kinect sensor in for service, see Xbox One warranty and registration FAQ. For more information about how to register your product for service, see Getting your Xbox One console or Kinect sensor serviced.
Microsoft c/o Exel
Product Returns Center
5400 George McVay Drive
McAllen, TX 78503
Microsoft c/o Jabil - UPSSCS
Complejo Logístico San Diego
Km 1.5 Vía Siberia Funza
Flextronics Manufacturing Mex SA de CV
Carretera a la Base Aerea No. 5850
Edificio 1 / FULFILLMENT
Residencial La Mora, CP 45136
Tel-NT Brasil Comércio De Equipamentos De Telecomunição Ltda
162, Antonio Felamigo Street,
Jabil Global Services Chile, SpA / UPS Santiago
Carretera Gral. San Martin 9260
Jabil Circuits (Suzhou) Pte. Ltd.
Suzhou Industrial Park, Weiting Town
Block A4, 135 Putian Road, Putian Industrial Park
Post Code 215121
Botany Grove Estate
14a Baker Street, Botany, Sydney
120 Pavilion Drive, Airport Oaks
Manukau, Auckland 2150
Changi South Ave 2, #05-00
6023-6027W, 6/F., Centre B, Berth 3
Kwai Chung Container Terminal
(Walk-in center for reserved console exchange only)
Kar Kar Redemption Center
17F Prosperity Center
982 Canton Road Mong Kok KLN
(MTR Mong Kok station Exit E1)
6F Sam-E Building, Sam-dong 442-1
Kwangju-si, Kyungki-do 464-040
(Walk-in center for reserved console or Kinect exchange only)
Room No. 337 Electronic-world Third Floor
109 Cheongpa-ro, Yongsan-gu, Seoul, Korea (140-877)
Open hours: Mon-Fri 9:30 A.M. – 5:30 P.M.
No. 1676 Chung Cheng N. Road
Lu Zu Township, Taoyuan 338
UPS Supply Chain Solutions (Japan), Co., Ltd.
Heiwajima Dai-Ichi Logistics Center 6F
5-5-36 Heiwajima, Ota-ku, Tokyo
Once the order has been created, the Service Center will contact you within two business days to arrange for a delivery. If you miss the call from them, please contact them using the following information to get a confirmation of the delivery date and time:
Service Center: Ensure Services
Contact number: 044-30287938
Mon. to Fri.: 10:00 A.M. – 5:30 P.M.
Sat.: 10:00 A.M. to 1:00 P.M.
Email address email@example.com
Europe (including the UK and the Channel Islands) and UAE
European Repair Centre
Teleplan Prague s.r.o.
a Dlouhém 88
251 01 Říčany-Jažlovice
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