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Troubleshoot 4oD on Xbox LIVE

Questions about 4oD?

To contact Channel 4 for assistance, visit the Channel 4 contact-us page.

If you receive an error message from the 4oD app

You might receive the following error message when you install or run the 4oD application:

The 4oD Application server is not available at this time. Please try again later.

If you get this error:

  1. Wait for approximately one minute. Then, try to view the programme again.
  2. Check the status of the 4oD service at www.xbox.com/status.

If 4oD content is not playing smoothly

Try to improve your Xbox LIVE speed.

If the 4oD app does not respond

Delete the 4oD app, and then download it again.

  1. From the Xbox Dashboard, go to Settings and then System.
  2. Select Storage.
  3. Select your primary storage device (most likely Xbox 360 Hard Drive).
  4. Select Games and Apps.
  5. Find and select any items that refer to 4oD.
  6. Select Delete.
  7. Return to the Xbox Dashboard.
  8. Go to Apps, select Browse Apps, and then select 4oD.
  9. Select Confirm Download to download and install the app.

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