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Troubleshoot redeeming a QR code on Xbox One

This page describes what to do if you’re having trouble redeeming a QR code, or if you receive an error message when attempting to redeem a QR code.

Note A QR ("quick read") code is a two-dimensional black and white barcode that is machine readable, including by most cell phones and the Kinect sensor.

Video: Use a prepaid code on Xbox One

Watch the video Use a prepaid code on Xbox One. Note This video is available in English only.

Troubleshoot QR code issues

Xbox Live service is down

If the Xbox Live service is down, you won’t be able to use your code.

If you see any alerts here, wait until the service is up and running and try again:

Purchase and Content Usage: up and running
2016-12-08T15:57:59.3964661+00:00

Unable to redeem a QR code with Kinect

QR codes can only be redeemed with Kinect on Xbox One. If your Xbox One Kinect Sensor can’t redeem a QR code, see the Xbox One Kinect Sensor Solution, or enter the 25-character code instead.

Unable to redeem a 25-character code on Xbox One

Try redeeming the code online at Redeem Code.

Error: Please enter a valid code

This error indicates that the code you entered is not a valid Xbox code. Xbox codes are 25 characters long, include both numbers and letters, and follow a 5x5 format—five blocks of five characters. If your code does not match this format, it is not an Xbox code.

Notes

  • Make sure that you have typed the code correctly. Typos are the most common reason for invalid code errors.
  • Make sure that your code is intended for Xbox. Many codes look alike, and some Xbox games include codes meant to be used at the publisher’s website instead of through Xbox.
  • Check with the code provider for additional information.

Error: This code has already been used

You may receive this message when you’re trying to use either a prepaid code for a subscription code or a Microsoft gift card. This error indicates that while the code you entered is valid, it has already been used.

Most often, codes get redeemed under a different account. If you live in a household where other people have access to your codes, check that it wasn’t redeemed by someone else under a different gamertag or Microsoft account.

Depending on the type of code you have, use one of the following methods to check if the code has been used:

  • Prepaid code for an Xbox subscription
    If you receive this message when redeeming a prepaid code for a subscription, check Services & subscriptions from a PC to see if the subscription has already been redeemed to your account.
  • Prepaid code for a Microsoft gift card
    If you receive this message when redeeming a code for a Microsoft gift card, check your Order history from a PC to see if the Microsoft gift card has already been redeemed to your account.
  • Prepaid code for game content
    If you receive this message when redeeming a code for a game, check your game library from a PC to see if the game is there.

Note Check with the code provider for additional information. If you purchased the code from a retailer, you may need to discuss returning or exchanging it with them.

Error: An error has occurred during the transaction. Please try again later

Try redeeming the QR code at a later time.

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