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Find your Microsoft account email address
Learn how to find your Microsoft account email address so you can sign in.
Move your Xbox Live profile to another Microsoft account on Xbox 360
Learn how to move your Xbox Live profile and gamertag to a different Microsoft account using an Xbox 360 console.
Change the region of your Xbox Live account
When you change the region of your Xbox Live account, certain things change in your account while others are unaffected. Learn what the changes are and how to address them.
"The email address or password you entered is not valid" error occurs for Xbox Live on Xbox 360
Learn how to fix the following Xbox 360 error message: "The email address or password you entered is not valid. Please try again."
Change your sign-in preferences on your Xbox One console
Learn how to change your signing in preferences on your Xbox One console.
You can’t complete parental consent when creating Xbox Live child account
Having trouble when you try to create a child account? Learn what to do if you can’t complete the parental consent portion.
How to remove your Microsoft account password from your Xbox 360 or Xbox One console
Learn how to remove your Microsoft account password from your Xbox 360 or Xbox One console.
“Sorry, there’s a problem with your billing address” error occurs when making a purchase on Xbox Live
Learn how to fix the error "Sorry, there’s a problem with your billing address" so you can make purchases using your Xbox Live account.
Reopen your Microsoft account
Learn how to reopen your Microsoft account.
You’re asked to update your account when downloading your Xbox Live profile
Find out why you’re asked to update your account information when you download your Xbox Live profile.

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