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Password and security

If you forgot your Microsoft account password, this page will help you reset your password.
Learn how to find your Microsoft account email address so you can sign in.
Learn how to move your Xbox Live profile and gamertag to a different Microsoft account using an Xbox 360 console.
Learn how to fix the following Xbox 360 error message: “The email address or password you entered is not valid. Please try again.”
Having trouble when you try to create a child account? Learn what to do if you can’t complete the parental consent portion.
Learn how to manage privacy and online safety settings for Xbox One, for both you and your children.
Find information about the online safety and privacy settings Xbox 360 offers. Also learn how to promote a child account to an adult account.
Find out what to do if you suspect your Microsoft account has been compromised or if you need to check for unauthorised activity on your account.
Learn how to use a recovery code to access your Microsoft or Xbox account if you’re locked out of it.
Learn how to replace out-of-date security information to help protect your Microsoft account.
Learn how to turn off two-step verification.

Support resources

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