By using this site you agree to the use of cookies for analytics, personalized content and ads.
Share this page

Password and security

Reset your Microsoft account password
If you forgot your Microsoft account password, this page will help you reset your password.
Find your Microsoft account email address
Learn how to find your Microsoft account email address so you can sign in.
"The email address or password you entered is not valid" error occurs for Xbox Live on Xbox 360
Learn how to fix the following Xbox 360 error message: "The email address or password you entered is not valid. Please try again."
You can’t complete parental consent when creating Xbox Live child account
Having trouble when you try to create a child account? Learn what to do if you can’t complete the parental consent portion.
You are repeatedly prompted for your password and can't sign in on Xbox One
Learn what to do if you are repeatedly prompted for your password on Xbox One.
Xbox 360 online safety and privacy settings
Find information about the online safety and privacy settings Xbox 360 offers. Also learn how to promote a child account to an adult account.
Manage privacy and online safety for Xbox One and Xbox 360 from your computer
Learn how to manage privacy and online safety controls for Xbox One and Xbox 360 from your computer.
Verify the security information for your Microsoft account
Learn how to verify the security information for your Microsoft account so you can use it to prove your identity if you need to make changes to your account.
“I think my account has been hacked”
Find out what to do if you suspect your Microsoft account has been compromised or if you need to check for unauthorised activity on your account.
Update all of your Microsoft account security information
Learn how to replace out-of-date security information to help protect your Microsoft account.
"Your gamertag was last signed in on another Xbox console" message
If you've used your gamertag on multiple Xbox 360 consoles, you might see a message about it. Learn what it means and what to do about it.

Support resources

Share this page