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Warranty and service

Learn how to get your Xbox 360 console or Kinect sensor serviced.
Find information about a service order you placed for your Xbox console or Kinect sensor.
Learn how to find the serial numbers for your Xbox 360 console and Kinect sensor. Also, see where to find your Xbox 360 console ID.
We encourage all owners to recycle Xbox 360 consoles, accessories, packaging and batteries. It's easy and environmentally responsible. Find Microsoft-sponsored recycling opportunities in your area.
If a Microsoft Xbox 360 accessory needs service, here’s how to pack and deliver the accessory to a Microsoft Service Centre.

Support resources