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Xbox Live

Xbox 360: I get an error message when I test my Xbox Live connection
If you get an error message when you run the Test Xbox Live Connection tool, look for your error message here to find solutions to your connection issue.
"I’m connecting to Xbox Live for the first time."
Get help connecting your Xbox console to Xbox Live using a wired or wireless connection.
I can’t hear my friends online, or I can’t join or host a multiplayer game on Xbox Live
Find solutions to try if you receive a NAT error or can’t hear your friends online, or if you can’t join or host an online multiplayer game.
"I’ve connected to Xbox Live before, but I can’t connect now."
Find solutions to try if you’ve previously been able to connect to Xbox Live but are now unable to connect.
Learn what to do if you get error 80072741 when using Xbox Live on your Xbox 360 console.
About Xbox Live on Xbox 360
Xbox Live is the online service for Xbox 360. Read this page to find out more about Xbox Live and how to connect your console.
Error: "Message Can Not Be Sent"
Find out why you get the error "Message Can Not Be Sent" when you try to send a message from an app.
Learn what to do if you see error 8015D000 on your Xbox 360 when changing the Microsoft account associated with your Xbox Live account.
Learn what to do if you see status code xxxx-xxxx-xx8x-xxxx-8007-2746 when you’re trying to download an update to your Xbox 360 console
Learn what to do if you see error 80190864 when making a purchase on your Xbox 360 console.
Troubleshoot Xbox Live parties on Xbox 360
Can’t join an Xbox Live party or hear someone in a party on your Xbox 360 console? Try the solutions on this page.

Support resources

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