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Warranty and service

Learn how to get your Xbox One or Xbox 360 console or Kinect sensor serviced.
Find information about a service order you placed for your Xbox console or Kinect sensor.
Find answers to frequently asked questions about Xbox One warranties and registration.
Find answers to frequently asked questions about requesting service for your Xbox One or Xbox 360 console, Kinect sensor or accessory.
Find answers to frequently asked questions about packing and posting your Xbox One console, Xbox 360 console or Kinect sensor for service.
Learn about the warranty for the Xbox One and Kinect sensor.
Learn how to find the console ID and serial number on your Xbox One console. Also, see where to find the serial number on your Kinect Sensor.
Learn how to extend the warranty of your new Xbox One to three years with Microsoft Complete.
Read the Terms & Conditions that govern Xbox service.

Support resources

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