Warranties & repair

View the Xbox One console warranty and software license
Learn how to extend the warranty of your new Xbox One to three years with Microsoft Complete, available for 45 days after purchase.
Find the answers to frequently asked questions about Xbox One console repair under warranty.
Learn how to get your Xbox One console, Kinect sensor or other Xbox product repaired. It’s easy – send us the non-working product, and we’ll repair it. Here’s how it works.
Need to get your Kinect for Xbox One repaired? Learn how to find the serial number, check the warranty, and request a repair.
Learn how to find the console ID and serial number on your Xbox One console. Also, see where to find the serial number on your Kinect Sensor.
Find Service Centre addresses so that you can send your accessories, Xbox One console or Kinect sensor back for repair.

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