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Contact us

 
It’s come to our attention that some of you are seeing a black screen when attempting to launch games and applications. Hang in there, Xbox members, we’re on it! Thanks for your patience while we work to resolve this issue. We’ll update you again as soon as we have more information.

Step 1: What type of issue are you having?

Xbox One
Xbox 360
Billing
My account
Xbox on other devices

Step 2: Have you tried this?

Step 2: Have you tried this?


Step 3: Choose a contact method

Chat with a volunteer from the community
Available now
Chat with Microsoft Support
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Request a call from Support
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Post on the Community Support Forums
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Email Support Microsoft
Available now
TWEET @Xboxsupport
Available now