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Error message “Controller Disconnected” when you play Forza Motorsport 6

You see the following error message when you play Forza Motorsport 6 on your Xbox One console:

Controller Disconnected
Please reconnect the controller for player <gamertag>

Typically, this means that the active profile recognised by the Xbox One differs from the profile playing the game. This may occur if players swap controllers, or if one person uses the Xbox One while another person is signed in and active in Forza.

Solutions

To resolve this problem, try the following solutions.

Solution 1: Confirm your controller is properly connected and has fresh batteries

For more information about controllers, see Xbox One Wireless Controller functions improperly.

Solution 2: Sign in using the profile that’s named in the error message

  1. Press the Xbox button on your controller to return to the Home screen.
  2. Scroll left on the Home screen to open the guide.
  3. Scroll up to the Sign in tab.
  4. Select the gamertag that’s named in the error message.
  5. Select Sign in.

Solution 3: Quit and restart Forza Motorsport 6

  1. Press the Xbox button on your controller to return to the Home screen.
  2. Highlight Forza Motorsport 6.
  3. Press the Menu button on the controller and select Quit.
  4. On the Home screen, pull the right trigger and select My games & apps.
  5. Scroll down and select Forza Motorsport 6 to restart the game.

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