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This page answers frequently asked questions about Microsoft Solitaire Collection on Windows 10 or Windows 8.1.
You need a Microsoft account so that Microsoft Solitaire can save your game progress data to the cloud. The Microsoft account automatically gives you an Xbox Live account, where your game data is saved.
Try the following solutions.
Solution 1: Check the Xbox Live service status
If you see any alerts here, wait until the service is up and running and try again:
Solution 2: Restart your PC/tablet
Note Before you restart, save your work and close any apps you have open.
If there's a Power icon on your Start screen, tap or click it, and then select Restart. Otherwise, do the following:
Solution 3: Check for updates
If you use automatic updating, you don't need to check for important and recommended updates. Windows Update checks for these updates and installs them when they're ready.
If you don't use automatic updating, you should check for updates yourself at least once every week. We usually release important updates once a month. However, updates could be released at any time.
To check for Windows updates, follow these steps:
If updating Windows doesn't resolve the problem, uninstall and then reinstall Microsoft Solitaire Collection.
Solution 4: Uninstall and reinstall Microsoft Solitaire Collection
Note If you don't normally sign in to Solitaire, uninstalling the app will erase all of your games and progress. However, if you sign in to Solitaire before you uninstall, all your data will be saved in the cloud, and any saved games will not be lost when you uninstall and reinstall Microsoft Solitaire Collection. You'll be able to pick up where you left off in any game you're currently playing.
Solution 5: Make sure your firewall/anti-virus isn't blocking the app
For Windows Firewall on Windows 10 or Windows 8.1, see Windows Firewall from start to finish.
The steps to unblock the Microsoft Solitaire Collection game (or any app that has to access Xbox Live), will vary depending on the anti-virus or firewall software that you use. Refer to the documentation for your anti-virus or firewall software to open the settings and make sure that the software is not blocking the app. If your anti-virus or firewall has an app "whitelist," you should make sure that your Xbox Live-enabled games are on this list.
If you need more help troubleshooting problems with Microsoft Solitaire Collection, try the following online tools:
For Windows 10: Run the troubleshooter for Windows apps
For Windows 8.1: Troubleshoot problems with an app
This will prevent you from accessing your achievements, game progress, and other game data. All this data is saved in the cloud on your Xbox Live account, and if you can't log in to Xbox through your game, you can't save your achievements and game progress. See Connecting to Xbox Live from a PC for troubleshooting procedures.
Go to the Windows Store support page: Apps & Windows Store. This page helps with common Windows Store problems and includes links to request help.
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