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Troubleshoot Gears of War 4 on Windows 10

If you're having problems playing Gears of War 4 on Windows 10, here are fixes for some of the most likely errors you may encounter. If your problem isn't covered here, see Gears of War 4 FAQ for answers to common questions.

Your graphics card is below the minimum spec

You get the following error code when you try to launch Gears of War 4 on a Windows 10 device:

GW400

This means that the graphics card in your Windows 10 device does not meet the minimum requirements. Your graphics card must support DirectX 12 (Feature Level 11).

Solution

Upgrade your system's graphics card to meet the minimum requirements for the game, and then try launching the game again.

Your graphics card is incompatible with the game

You get the following error code when you try to play Gears of War 4 on a Windows 10 device:

GW401

This means that the installed graphics card driver in your Windows 10 device has known compatibility problems.

Solution

Visit the website for your graphics card manufacturer and update to the latest driver.

Your video card has stopped responding

You get the following error code when you try to play Gears of War 4 on a Windows 10 device:

GW402

This means that the video card in your Windows 10 device has stopped responding.

Solution

Visit your graphics card manufacturer's website and update your graphics card with the latest drivers.

Your graphics card doesn’t have enough VRAM

You get the following error code when you try to play Gears of War 4 on a Windows 10 device:

GW410

This means that your graphics card doesn't meet the game’s minimum requirements.

Solution

To resolve this issue, we recommend that your graphics card has at least 2 GB of VRAM.

Your system doesn’t have enough RAM

You get the following error code when you try to launch Gears of War 4 on a Windows 10 device:

GW411

This means that your system has an insufficient amount of total system memory available.

Solution

To resolve this issue, we recommend that your system has at least 8 GB of memory available.

Your system is low on RAM

You get one of the following error codes when you try to launch Gears of War 4 on a Windows 10 device:

GW412

This means that your system has a low amount of memory available.

GW413

This means that your system is out of memory.

Solutions

To resolve this issue, we recommend that your system has at least 8 GB of memory free. Try closing some other running programs to free up more memory.

Make sure your video card and computer have the minimum required memory. Lowering the resolution or closing other running applications may help.

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