Can’t download Games for Windows LIVE content?

If you get this error message, try the following steps:

1. Click Cancel to cancel the download.
2. Start Games for Windows Marketplace.
3. Click Downloads from the top menu bar.
4. Try to download the item again.
5. If the download fails, try downloading the item another time.

Note If the download doesn’t progress after several minutes, close and restart Games for Windows Marketplace, but don’t cancel the download. If the problem persists, try downloading something else from Games for Windows Marketplace. If you can successfully download other content, please contact the game publisher for further help.

If you get this error message, try the following steps:

1. Click the Windows Start button, and then click Computer.
2. If you are low on disk space, free up some space on your hard drive and try the installation again.

Note Windows requires hard disk space for virtual memory. If your hard disk is nearly full, you will need to free up space before attempting further downloads.

This message means there is a problem with your Windows clock. Use the following steps to synchronise your system clock (Windows 7 or Windows Vista):

1. Click the Windows Start button, and then click Control Panel.
2. Click Clock, Language and Region.
3. Click Date and Time.
4. Click the Internet Time tab, and then click Change settings. If you are prompted for an administrator password, enter the password.
Note If your computer is joined to a domain, you can’t synchronise your clock with an Internet time server.
5. Select Synchronise with an Internet time server, select a time server, and then click OK.

If you are using Windows XP, see How to synchronise the time on Windows XP.

When you start the Games for Windows Marketplace software, you may receive a message saying that you need a hotfix for Windows XP in order to download larger file sizes. If you get this message, select your language from the following list:

English: Download Windows XP hotfix

Danish: Download Windows XP hotfix

Finnish: Download Windows XP hotfix

Traditional Chinese: Download Windows XP hotfix

Swedish: Download Windows XP hotfix

Czech: Download Windows XP hotfix

Portuguese: Download Windows XP hotfix

Russian: Download Windows XP hotfix

Italian: Download Windows XP hotfix

Polish: Download Windows XP hotfix

Norwegian: Download Windows XP hotfix

Japanese: Download Windows XP hotfix

Korean: Download Windows XP hotfix

Dutch: Download Windows XP hotfix

German: Download Windows XP hotfix

Spanish: Download Windows XP hotfix

French: Download Windows XP hotfix